CanCo - Terms and Conditions

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“customer”, “you”) and The CanCo Group LLC (“CanCo”, “company”, “we”, “us”, or “our”) as an authorized user of such services provided by the company and any of its subsidiaries.

These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by CanCo (collectively, the “Agreement”), constitute the entire agreement between CanCo and you regarding the trash bin cleaning service. By using the service, you confirm your acceptance of and agree to be bound by this Agreement.

These Terms and Conditions also govern your access to and use of www.thecanco.com and all related channels and platforms (collectively, the “Site”).

1. Service

CanCo provides mobile trash can cleaning and power washing services for residential and commercial customers.

2. Customer Responsibilities

🗑 Trash cans must be empty and curbside/alley accessible at time of service.

🔐 Gate codes must be provided for gated communities.

🚫 Cans must be free of trash, animal waste, chemicals, petroleum-based products, paint, glue, or hazardous waste.

✈️ Temporary vacation holds (up to 2 weeks) must be requested at least 2 days in advance.

📸 Damaged cans will be documented and customers may be advised to replace them.

🧼 Unless otherwise agreed, only city-issued trash cans will be cleaned.

💵 If conditions are not met, payment is still required. Photos may be provided as documentation.

⚠️ Some substances may require multiple cleanings or leave permanent stains.

🔄 Customers are responsible for the can’s condition between cleanings.

💦 Some overspray may occur. CanCo is not liable for incidental overspray damage.

❗ A $25 rescheduling fee may apply if the cans are not available at time of service.

3. CanCo Responsibilities

📅 Customers will be pre-scheduled and notified prior to service via email/text.

🌧 If service is postponed due to weather, vehicle issues, or emergencies, CanCo will attempt to reschedule.

❄️ Winter Policy: CanCo is not responsible for any frozen water remaining after cleaning.

🔁 If service can’t be completed, it will be rescheduled or a credit applied to your account.

4. Charges

💰 Customer agrees to all service fees and applicable taxes.

📈 CanCo reserves the right to adjust pricing with notice.

Subscription Billing:

💳 Customer must have a valid card on file and agree to auto-pay.🗓 Payment is processed 3 days before cleaning.

📩 Receipts are available upon request.

❌ Subscriptions auto-renew unless canceled 14 days in advance.

5. Modifications to Terms

CanCo may update terms anytime via website or email notice.

6. Changes to Service or Pricing

Any changes to service or pricing will be communicated through the site or via email/text.

7. Failed Payments

Service may be suspended or canceled if payment fails.Customer remains responsible for unpaid balances.

📬 8. Subscription Cancellation

🔓 You may cancel anytime after 3 monthly cleanings or two quarterly.

❗ Canceling before 3 cleanings incurs the one-time rate: $75 for two cans + $15/additional can.

📆 Must cancel at least 14 days before next service.

9. Customer Data

Your information is never sold or shared.Payment data is securely stored via PCI-compliant processor.

10. Sanitization & Disinfection

While hot, high-pressure water is used, complete removal of germs/odors isn’t guaranteed.

11. Referral Program

🧾 Earn a $15 credit for every referral who subscribes, they get 25% off their first cleaning.

♾️ No limit to credits.

❌ If you cancel before using a credit, it is forfeited.

12. Odor-Free Guarantee

Not satisfied after your first recurring clean? Request a refund within 24 hours.CanCo reserves the right to fix the issue before issuing a refund.

13. Gift Cards

🔖 May be used as a one-time discount.

❌ Lost or stolen cards will not be replaced.

14. Communication

📩 You agree to receive SMS/email reminders and updates.

📵 To opt out, follow instructions in SMS

Contact Us

The CanCo Group, LLC
📞 (254) 870-0006
📧[email protected]
🌐www.thecanco.com