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These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“customer”, “you”) and The CanCo Group LLC (“CanCo”, “company”, “we”, “us”, or “our”) as an authorized user of such services provided by the company and any of its subsidiaries.

These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by CanCo (collectively, the “Agreement”), constitute the entire agreement between CanCo and you regarding the trash bin cleaning service. By using the service, you confirm your acceptance of and agree to be bound by this Agreement.

These Terms and Conditions constitute a legally binding agreement concerning your access to and use of the www.thecanco.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.

1. Service

CanCo provides a mobile trash can cleaning service for residential and commercial trash bins. Residential service will be performed and billed on a subscription basis, and billing will be applied to your account on the first or 15th of each month of service.

2. Customer Responsibilities

In order for CanCo to provide its services, the customer must abide by the following conditions. Failure to comply may result in interrupted, postponed, or canceled service:

  • Trash can(s) must be empty and available by the curb or alley at the time of service.
  • If the customer lives in a gated community or property, the gate code must be provided. The customer will hold CanCo harmless and release CanCo from any damages or liability to any surrounding property.
  • Trash can(s) must be free of trash, animal waste, chemicals, oils, petroleum-based products, oil-based paint, glue, adhesives, hazardous waste, plaster, stucco, or concrete.
  • Vacation Hold: A temporary pause (vacation hold no longer than 2 weeks) may be placed on service. The customer must notify CanCo by phone, email, or text 2 days before the scheduled service.
  • Damaged Cans: If a trash can is damaged, a picture may be sent to the customer via email or text with a recommendation to replace it.
  • Unless otherwise agreed, CanCo will only clean trash cans provided by the city, town, or municipality in which the customer resides.
  • If the above conditions are not met, the customer is still responsible for payment. A picture may be sent to the customer with an explanation if service was not performed.

Additionally, the customer understands that:

  • Certain substances may require several treatments to be fully removed or may leave permanent stains.
  • The customer is responsible for the condition of the can(s) when not actively being cleaned.
  • Some overspray may occur during the cleaning process. The customer releases The CanCo from responsibility for any damages caused by overspray.

Missed Appointment Fee: If the customer fails to make the can(s) available for cleaning, a $25 rescheduling fee may apply.

3. CanCo Responsibilities

  • CanCo will schedule the customer’s service on a pre-planned route and notify the customer before the day of service via email and/or text message.
  • If service cannot be performed due to inclement weather, vehicle maintenance, or unforeseen events, CanCowill make every attempt to notify the customer and reschedule.
  • Winter Weather Policy: If service is canceled due to inclement weather, the client will be notified and service will be rescheduled when possible. CanCo is not liable for frozen water left behind from the cleaning process.
  • If service cannot be completed due to unforeseen circumstances, CanCo will attempt to reschedule or may apply a service credit to the customer’s account.

4. Charges

The customer agrees to pay all charges for the service(s) and any applicable taxes. CanCo reserves the right to adjust pricing at any time.

Service-Based Payment (Subscription Billing):

  • Customer must have a valid debit or credit card stored on file and accept automatic future charges.
  • Payment is automatically processed 3 days before your cleaning.
  • A receipt or invoice history will be made available upon customer request.
  • The service is ongoing until the customer cancels at least 14 days before the next scheduled service.

5. Modifications to Terms and Conditions

The CanCo reserves the right to modify the Terms and Conditions at any time by posting a revised version on www.thecanco.com and/or notifying the customer via email.

6. Modifications to Service and Price

CanCo reserves the right to modify services and pricing at any time. Changes in pricing will be communicated through the website or via email/text.

7. Default Payments

If a payment is declined, CanCo reserves the right to suspend or terminate service without notice. The customer will remain responsible for any unpaid charges.

8. Cancellation of Subscription Service

  • The customer may cancel at any time after the first three cleanings.
  • If the customer cancels before the third cleaning, they will be charged the One-Time Cleaning Rate ($90 for two cans + $15 for each additional can).
  • Cancellation must occur at least 14 days before the next scheduled service.
  • Cancellation requests must be submitted online via a cancellation form.

9. Customer Information

CanCo will not sell or share customer information. Payment data is securely stored through a PCI-compliant payment processor.

10. Sanitization and Disinfection

While CanCo uses high-pressure hot water to sanitize bins, it does not guarantee the complete removal of all germs, odors, or contaminants.

11. Referral Program

  • Active customers who refer others to CanCo will receive a credit equal to one cleaning once the referred customer signs up for a subscription.
  • Credits are unlimited.
  • If the referring customer cancels before using the credit, the credit is forfeited.

12. 100% Money-Back Odor-Free Guarantee

If a customer is not satisfied with the first cleaning under a recurring plan, they may request a refund within 24 hours. CanCo has the right to attempt to resolve the issue before issuing a refund.

13. Gift Cards

  • Gift cards can be used as a one-time discount for any service.
  • Lost or stolen gift cards will not be replaced.
  • Gift cards expire after one year from the date of purchase.

14. SMS and Email Communication

By accepting these terms, the customer agrees to receive appointment reminders and follow-ups via email and SMS. To opt out, the customer must cancel their service.

Contact Us

For questions or concerns, contact:

The CanCo Group, LLC
Phone: (888) 777-6019
Email: info@thecanco.com
Website: www.thecanco.com

This agreement represents the full understanding between The CanCo and the customer. The customer agrees to these terms by using the service.